At Zoe Gadgets, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

You may request a refund if:

• The item is defective, damaged, or not as described.
• You return the item within 30 days of receiving it.
• The item is in its original condition, unused, and with all original packaging and accessories.

2. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Downloadable software or digital products
• Opened or used items that cannot be resold for health or safety reasons

3. How to Request a Refund

To initiate a refund, please contact us at [email protected] with the following information:

• Order number
• Item(s) you wish to return
• Reason for the return

Once your request is received, we will provide you with instructions for returning the item.

4. Return Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to our error  incorrect item, defective product. We recommend using a trackable shipping service or purchasing shipping insurance for items over..

5. Refund Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days. 

6. Exchanges

If you would like to exchange an item for a different size or model, please follow the return process above and place a new order for the desired item.

7. Contact Us

For any questions or concerns regarding our refund policy, please reach out to us at [email protected].